Privacy Policy

It is our sincere hope at Audi Canada that what is now a purely digital relationship will evolve into a more personal one. A relationship built on trust. Our policy on privacy is simple and unwavering. Any information that you submit to us - address, credit card, age or income - will remain absolutely private. We would also remind you that audicanada.ca is a private, copyrighted site and intended solely for personal use. And now that we've taken care of the business that our attorneys advised us had to be stated, let's get back to something more exciting, more promising: Audi and you.

Our Commitment to Privacy
Your privacy is important to us. To better understand how Audi Canada, a division of Volkswagen Canada Inc., protects your privacy when you deal with us online we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available on our homepage and at every point where personally identifiable data may be requested.

Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

Who is Audi Canada?
For purposes of this Privacy Policy, "Audi Canada" means Audi Canada and its affiliated companies, including Audi Finance. Audi's dealers are independently owned and operated, and are responsible for adopting their own privacy policies which meet the intent of this policy.

The Information We Collect
This Policy applies to all personal information collected or submitted to us through our website(s). Personal information is personally identifiable information recorded in any form.

On some of our web pages, you will have the ability to order parts, make requests, and register to receive materials. The types of personal information collected at these pages include:

* Name
* Address
* Email address
* Phone number
* Your responses to survey questions, which may include product preferences, reasons for purchasing a product, family and lifestyle information, personal interest and activities.
* Credit card/debit card information
* Vehicle information

Also, when you visit our website(s) certain technical information may be collected to improve our website(s) and to make them more responsive to your needs and interests, including your computer's IP address, the type of browser that you use and the web pages or files that you access.

Audi Canada may collect, from time to time, aggregate information about you which does not identify you specifically, and which is not, therefore, personal information.

How Audi Canada obtains your consent to collect, use or disclose your personal information
You have the choice of whether or not give us your personal information. If you share your personal information, we will tell you why we are collecting it. Certain information is required, for example, to complete your order, to respond to your requests, or to enter a contest. Certain information, which may be requested for marketing purposes, may be identified as optional. By providing us your information, you agree to our using it for the purposes stated. In certain places or certain pages on our website, we will ask you specifically if you wish to receive further information or to be contacted by us in the future. At that time, we will note and abide by your preferences.

How Audi Canada limits the collection, use, and disclosure of your personal information
Audi Canada will only collect information that is necessary for the purposes identified to you, subject to legal restrictions and upon reasonable notice to Audi Canada. We will inform you of the implications of withdrawing your consent. Information may be retained for audit or archival purposes.

Audi Canada will only use your information for the purposes for which it was collected and will retain the information only as necessary. We will record any new purposes for which we have obtained your consent to use, retain or disclose information. We may also use your contact details, shipping address and credit card information, so that we may complete an order placed by you. We may use your information for audit purposes. Finally, if your personal information is shared with third parties, these third parties are bound by appropriate agreements with Audi Canada to secure and protect the confidentiality of your personal information.

The accuracy of your personal information
Audi Canada will amend its records to update your personal information, when appropriate. You may request access to the personal information we have on record to review and amend the information. In order to access your personal information, please refer to the section entitled, "How to contact us" below.

The security of your personal information
The personal information that you provide will be kept in a file stored on our database(s) using database encryption and password protection. We also have organizational processes in place to limit access to your personal information to selected groups of individuals.

The availability of Audi Canada's privacy policy
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website, www.audicanada.ca under Privacy Policy, or on request. To contact us, see How to contact us, below.

How to contact us
Should you have any questions about Audi Canada's Privacy Policy, please contact Audi Canada's Privacy Office at 1-800-822-2834. Audi Canada's Privacy Office address is: Audi Canada, Station A, P.O. Box 697, Windsor, ON N9A 6N4.